Topics Covered:
  • Greeting guests
  • Hotel vocabulary: staff, equipment, food, beverages
  • Serving guests & checking-in
  • Receiving guests
  • Handling complaints
  • Reporting health & safety issues
  • Answering guests questions
  • Filling orders with the kitchen
  • Thanking and saying good bye to guests
  • Cultural awareness
  • Communicating with colleagues and managers
Students Completing This Course Will Be Able With Confidence To:
  • Speak more confidently
  • Answer questions
  • Give information
  • Report emergencies and accidents with confidence
  • Answer guest questions more easily
  • Improve pronunciation of hotel and hospitality specific words
  • All in English!
Course Description: 20 to 30 hours of practical and classroom instruction
  • Live On Line
  • On site
  • In our classrooms
WE TEACH HOTEL EMPLOYEES WHAT TO SAY TO CUSTOMERS,
SUPERVISORS, CO-WORKERS AND HOTEL GUESTS IN ORDER TO OFFER
EXCEPTIONAL SERVICE.
(We don't attempt to teach your staff to be fluent speakers -  we offer intensive courses for that)